Pet Insurance Surveys
In October 2014 our sister site, Pet Insurance Surveys, conducted a claims satisfaction survey in which E&L achieved an average rating of 2.6/5.0 from 8 reviews. They were ranked bottom of the 16 providers for whom 6 or more responses were received.
Pet Insurance Review
17 of the 21 reviews posted for the above period gave E&L a rating of 1/5. (It should be remembered that most online review sites attract people who are unhappy and therefore tend to paint an unduly negative picture).
We analysed the negative reviews and, unlike for some other companies, we found complaints about many different aspects of the service including claims delays, poor customer service and disputed claims about pre-existing conditions.
The Review Centre
We found 7 reviews for the period above, all of which rated the service received from E&L as 1/5.
The main issues raised in these negative reviews were long delays, poor customer service and issues about the small print.
The Which? pet insurance survey included 41 respondents who were insured with E&L. The overall ratings achieved by E&L were 3/5 for customer service, 3/5 for value for money and 3/5 for transparency of charges. They were ranked bottom in the table of pet insurance providers.
It is worth noting though that every pet insurance provider included in the results achieved either 3/5 or 4/5 for each of the above, and therefore it is difficult to distinguish performance.
We would encourage you to follow the links above to read the reviews and surveys for yourself so you can reach your own conclusions!
However our conclusion would be that although we have come across some E&L policyholders who are happy with the service they receive, E&L consistently get more bad reviews than any other pet insurance company.
Recent Claim Experiences with E&L?
If you have claimed on a E&L policy in last 12 months it would be great if you could share your experiences with others by completing our 2-minute survey.