The Pet Insurance

Guide 2016

Independent Unbiased Information
for Fellow Pet Owners
As Featured On BBC1's Rip Off Britain Consumer Programme

M&S Customer Reviews

m&s pet insuranceIn this brief article we summarise recent M&S customer reviews available on the web in an attempt to give you the best possible overall view of how M&S is currently performing.


Pet Insurance Surveys

October 2013-October 2014Pet Insurance Surveys Logo

M&S Reviews – Pet Insurance Surveys

In October 2014 our sister site, Pet Insurance Surveys, conducted a claims satisfaction survey in which M&S achieved an average rating of 4.6/5.0 from 9 reviews. They were ranked 8th of the 16 providers for whom 6 or more responses were received.


Pet Insurance Review

pet insurance review logoOctober 2014-March 2015

Three of the five reviews about M&S posted in the above period rated M&S 1/5 with only one review giving them 5/5.

The most common complaint was about a excessive premium increases.


The Review Centre

Review Centre LogoOctober 2014 – March 2015

The Review Centre

There were also five reviews posted on the Review Centre for the period – again three of them gave a rating of 1/5.

We found three complaints about premium hikes and two complaints about customer service.



Which LogoNovember 2014

The Which? pet insurance survey included 125 respondents who were insured with M&S. The overall ratings achieved by M&S were 4/5 for customer service, 3/5 for value for money and 3/5 for transparency of charges.  They were ranked 7th overall in the table of 11 pet insurance providers.

It is worth noting though that every pet insurance provider included in the results achieved either 3/5 or 4/5 for each of the above, and therefore it is difficult to distinguish performance.



We would encourage you to follow the links above to read the reviews and surveys for yourself so you can reach your own conclusions!

There are not really enough M&S reviews to enable us to reach a conclusion so if you have any more information then please do comment below.

However it is probably fair to point out that we have seen many other comments elsewhere on forums regarding premium hikes from M&S.



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Recent Claim Experiences with M&S?

If you have claimed on a M&S policy in last 12 months it would be great if you could share your experiences with others by completing our 2-minute survey.



Do you have M&S pet insurance? If so please do share your experiences below whether they are good, bad or indifferent!  

Seen discussions about M&S pet insurance elsewhere?   Then please do add a link to the discussion below if you can,  so that others can read it!  Many thanks! 

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  1. I am disgusted with Marks and Spencer pet insurance. They should be shamed.For 7 years without a claim I have paid monthly without fail.
    My little dog needed an xray and operation for a disc.A one and only claim.
    The pay out for this is £1,000 with an excess of £90.
    The operation total cost is 5,500.

    This policy is a rip off and bordering on ‘mis-selling’.

    I now have to find £5,000, thinking I was fully insured. Yet, I have paid more in over the years, which may I add the premium has more than doubled since.

    All they wanted was my money. It is cruel.