In this brief article we summarise recent Animal Friends customer reviews available on the web in an attempt to give you the best possible overall view of how Animal Friends is currently performing.
Pet Insurance Surveys
In October 2014 our sister site, Pet Insurance Surveys, conducted a claims satisfaction survey in which Animal Friends achieved an average rating of 4.1/5.0 from 38 reviews. They were ranked 13th of the 16 providers for whom 6 or more responses were received.
Pet Insurance Review
About 31 reviews were posted for the above period of which 60% were very negative and gave Animal Friends a score of 1/5. (It should be remembered that most online review sites attract people who are unhappy and therefore tend to paint an unduly negative picture).
About half the negative reviews we analysed complained about the small print.
The Review Centre
By way of contrast to the reviews on Pet Insurance Review the vast majority of the reviews on here are positive with 72% of respondents rating Animal Friends 5/5.
Of the 26 negative reviews we analysed 18 of them related to small print issues.
The Which? pet insurance survey included 125 respondents who were insured with Animal Friends. The overall ratings achieved by Animal Friends were 4/5 for customer service, 4/5 for value for money and 4/5 for transparency of charges. They were ranked 2nd overall in the table of pet insurance providers.
It is worth noting though that every pet insurance provider included in the results achieved either 3/5 or 4/5 for each of the above, and therefore it is difficult to distinguish performance.
We would encourage you to follow the links above to read the reviews and surveys for yourself so you can reach your own conclusions!
However our conclusion would be that most Animal Friends policyholders are happy with the service they receive. However if Animal Friends were looking to do even better then we would suggest that either they need to ensure that their policyholders are better informed about the small print issues, or that they remove the problematic clauses!
About Animal Friends Pet Insurance
Recent Claim Experiences with Animal Friends?
If you have claimed on a Animal Friends policy in last 12 months it would be great if you could share your experiences with others by completing our 2-minute survey.